Alluro offers a 30-day money back guarantee on all our products. If you're unsatisfied with your purchase, you can return it within 30 days from delivery date. Please note that customers are responsible for return shipping costs. Refunds are processed after the product has been inspected and found to be undamaged. We do not charge restocking fees.

Shipping times vary depending on the product, ranging from 5 to 12 business days. The exact estimated delivery date will be provided in your order confirmation email. If you're still having trouble tracking the order, send us an email and we'll be glad to help!

Don't worry mistakes happen, but in this scenario you need to act quick. Our processing time is 1-3 business days, so as long as we haven't handed over your order to the shipping carrier we can still change your shipping address. If this is the case, please send us an email to help@alluroshop.com with your order number as soon as possible so we can update your address.

Yes, Alluro ships worldwide. International customers can place orders on our website, and shipping costs and estimated delivery times will be calculated based on your location and the items in your order.

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress on our website or through the carrier's tracking system.

In the rare case that your product arrives damaged, you should get back to us the same or next day the product delivers. Please send us an email immediately with a photo or a video that shows the damage to help@alluroshop.com. We will then offer you a suitable solution as soon as possible.